Refund and Returns Policy

Reservation

Please make advance reservations via telephone or book online to assure room availability.
A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.
Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken).
Rates are inclusive of statutory tax and charges.

To confirm your reservations, a deposit equal to a minimum of one night’s room rate. We accept American Express, Visa and MasterCard. For alternate arrangements, please contact the Hotel.
For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.
Group bookings of four or more rooms requires a 30 day cancellation notice for return of the deposit.

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing wll take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

Normal check in time is 3:00 – 6:00 p.m. For late arrivals, please call for instructions on the procedure for arrival after 6 p.m.

Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to room availability.